First & Last Stop For Your Business Problems.
Our Philosophy
Gain Knowledge Group challenges conventional thinking by claiming that most complexity is the result of viewing the world from a highly specialized point of view and the increased use of unnecessary jargon. We continuously strive to find common elements among various seemingly unrelated disciplines. We do this, while being fully aware that all situations have certain unique elements to them and that recognizing this is the key to arriving at a more comprehensive resolution of problems. We are not saying that years of experience are useless. Previous experience can be extremely valuable, but only when used where it is really needed. We respect every bit of knowledge gained from every possible source. What is important is an attitude that does not take this knowledge too seriously. We gain knowledge, so we can forget all about it when we have to and we recollect knowledge from a myriad of sources when we have to. If this sounds confusing, congratulations, you are on the right track; confusion is the beginning of understanding.


We seek to help all kinds of companies address their business problems with our unique approach to problem solving. When organizations realize they are facing some issues, they look for people either internally or externally who can solve it. A lot of times, the main issue about the issue is that it is not clear what the real issue is. The reason for this is very simple, when an issue is identified, it is either done by someone who does not have the time to solve it or does not know how to solve it or simply does not want to deal with it themselves. This could very well be due to the many valid constraints they face in their current organization. So they make their best effort to isolate the issue. Then, what is usually done is the issue is bucketed into a few standard categories. Then an expert in that category is brought in to take care of it. The expert here is someone who has dealt with similar issues many times before and has experience dealing with such problems for a number of years. So at this point, we are not sure what the issue is and we have an expert on this issue looking at it.


When we talk about experience over a number of years in the conventional sense, it does lead to expertise and specialization. This means when a specialist is looking at a problem, he/she is looking at it in one way, identical to an approach he might have used before, and might provide a solution quite similar to previous situations that might have some common elements to the current problem. This happens in a lot of organizations, a lot of times. The specialist has the advantage of being the most knowledgeable person in the initial diagnosis phase and hence someone who is not a specialist does not seem to add much value in the initial phase and the opinions of few such non-experts get serious consideration in this initial phase. We are sure we have seen this play out many times before in almost any organization we have worked. The good part is that this problem can be solved with the Gain Knowledge way of Problem Solving.



Dealing with problems differently is an attitude, a frame of mind.
We mean no disrespect to any experts who have spent many years working in a field. We definitely include people doing Research & Development in the expert category. We, as a society, clearly need both. There is also much to be said about the instincts that people tend to develop when they engage in a certain behavior for long periods of time. But, what we need to realize is that in most situations that do not warrant a highly specialized outlook, we value expert opinions a lot more, even though they may not really be all that better than the opinions of an average person. We can have a bright high school student, talk as intelligently about the economy, as an economist, who has been doing this for two decades. Same goes with say, an expert in marketing, accounting, law or a number of other disciplines. There is also an element here about how luck is important and this can be a long discussion and we will leave it out for now.



The takeaway from this is that people overestimate the amount of additional knowledge that expert’s posses. The bias that forms naturally, when experience is used to solve problems, gets overlooked. Having said that, when we look at a problem, we not just encourage, we require our problem solvers to not muddy the issue too much with their previous experience. This does not mean we leave out experts from our team. We certainly draw lessons from previous situations and have many experts on our teams. But in the initial phase, we try to get as many contrasting opinions out on the table as possible. We also try to find common elements between a particular problem and say some other problems the company might be facing in other related divisions or groups. Easy as this might sound, to fully get a team working like this, takes training and a great deal of modesty from the members of our team. We are able to accomplish this because of the kind of people that we have within our organization and how their problem solving skills have been developed. Hence the Gain Knowledge way of Problem Solving provides better satisfaction for all the stakeholders.



It is worthwhile to mention the kind of problem solvers we keep company with. The people we hire are those who know not to take their experience as their greatest asset. Once hired, the first thing they learn is to be able to drop their baggage of experience at the door step before looking at any problem. A fresh perspective and untainted observation form the basis of how they get trained to diagnose any situation. Next, they learn to apply the knowledge gained from sources as obscure as watching a clown perform in a busy Paris street or a day spent on an African Safari to the problem at hand. This says a lot about our problem solvers. We are constantly involved in gaining knowledge and questioning what we learn. This critical evaluation of knowledge helps us find patters that are otherwise not easily noticed. It is more than surprising when one discovers how things are interrelated and the subsequent "aha" moment that comes about when we uncover these relationships. This makes the initial phase of any project the hardest phase. We have no standard life cycle that we follow. But we are extremely organized in our thoughts and efforts. We observe and take detailed notes in this first phase of engagement.



Another example of our thinking paradigm would be, people in the operations or the inventory management department should not just be involved but they should understand all aspects of developing new products in the product development group. The common complaint we get is that with only 24 hours in a day, and less than half of that devoted to work, someone in operations does not have the time to learn about new products. Our solution to this is as simple as it is effective. When we take on new projects, in the initial phase, we demonstrate how cross departmental understanding can be achieved with very minimal time consumption when the key stake holders are incentivized to understand the importance and made to participate in such efforts.


This leads to the most important aspect of how we tackle new issues - Teamwork. We believe that what one person can do, two or more people can do better. Our project teams are structured around this belief. Problem Solvers that have dealt with problems similar to what you are facing are teamed with people with expertise in other areas. The instincts of the expert coupled with the fresh perspective of the so called non-expert will ensure that no stone is left unturned in looking for solutions. Let us not forget the most important person in any of the teams we form, “You”, the person who knows best about the problem and what we are trying to achieve. Our teams of problem solvers take on different roles from being a sounding board, to acting as coaches, to performing complete hands on implementations, as the particular case may require. This simply means, what we care about the most is getting things done. With our approach everyone involved will be pleasantly surprised at how much more can be accomplished than was initially thought possible. The result is what we offer “A Fundamental & Original Approach to Problem Solving”.




Please contact us for additional information.
Phone: +852 6712 0809
Email: problem.solvers @ gainknowledge.com

Problem Solvers @ Gain Knowledge.
Problem Solvers @ Gain Knowledge.
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